Customer Relationships

A man and a woman review information on a laptop in a well-lit warehouse, surrounded by shelves filled with goods.

This means taking an approach to marketing our products and services that reflects our commitment to acting with integrity and delivering for our customers. We communicate openly and honestly, back up the claims we make, and make sure everything Donaldson says is truthful.

We practice truth in marketing and advertising by:

Following all relevant laws and regulations
Never making false claims about our products and services
Refusing to make promises we can't deliver on
Never lying about or defaming our competitors

Integrity in Action

While attending a customer meeting with another Donaldson employee, my colleague made what I believe to be an intentionally false statement about our capabilities. What should I do?

Correct the error during the meeting if possible. If that is not possible, report your concerns to your manager, the Compliance Committee, or another Speak Up resource. This will ensure that the company corrects any customer misperception.

WE DO WHAT'S RIGHT

WE ALWAYS DO THE RIGHT THING FOR OUR CUSTOMERS, OUR PARTNERS, OUR INDUSTRY, AND OURSELVES.

Customer Relationships

Integrity in Action